Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since you received your order, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Non-returnable items:

• Customized orders
• Gift cards

To complete your return, we require a proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 15 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (kilimfarha1@gmail.com).

Shipping returns

Shipping fees are non refundable

Need help?

Contact us at (kilimfarha1@gmail.com) for questions related to refunds and returns.